Client Service Executive

Client Services, Singapore

Be part of something amazing

Working at Transmission is about making smart marketers even smarter. It’s about challenging conventional thinking and pushing creative boundaries. It’s about pitch exhilaration, hearing clients say “wow”, and pride in your team. It’s about data-driven campaigns, storytelling, digital CX, ABM and revenue-focused results. It’s about being recognised, career progression and making a difference in everything you do. It’s about being part of us — and us getting the best out of you.

We are looking for a super ambitious, super organised Client Services Executive to join our amazing Client Services team to help us manage and grow exciting and rewarding clients. Acting as the client’s day-to-day point of contact for marketing campaigns and programmes, you’ll plan, develop, manage, control and measure all aspects of project creation and delivery across planning, creative, content and digital activation to make sure great work happens.

Passionate about integrated marketing, you should always be proactive, hungry to add value strategically and creatively and have a positive can-do attitude. You should also have solid experience of working in client services teams and feel confident in communicating and coordinating campaign plans with clients, internal stakeholders and 3rd parties of all levels. And if you have B2B marketing and/or ABM experience it would be the icing on the cake!

Key responsibilities include: 

• Supporting your clients with marketing programme strategies, market insights, inspiring ideas and recommendations
• Leading the day-to-day management of social selling, , content creation, ABM reporting and other marketing related services provide by Transmission
• Leading industry/account research and translating that into insights for the client
• Maintaining timelines and project plans, providing regular updates to the team and to clients to manage expectations and achieve deadlines
• Organising, preparing and participating in client meetings, briefings and workshops, keeping detailed notes of key actions and responsibilities to update contact and status reports
• Supporting your clients with the creation of reverse briefs, budget estimates, timelines, client proposals, pitch responses and presentations
• Help to build and strengthen key client relationships and trusted working relationships with agency departments from creative studio and copywriters to planners and finance – anyone associated with getting the best work done

 

Education/and or Experience:

• Bachelor’s degree (in marketing or a related field would be ideal, but not essential)
• Marketing experience (either agency or client side)

 

 Skills and Competencies: 

• Natural curiosity to learn and develop your marketing career
• Structured work approach – able to prioritise tasks and address the most critical and pressing demands first
• Strong communicator – verbal and written
• Strong multi-tasking skills – able to juggle between different work activities in a day
• Self starter – able to hit the ground running, roll sleeves up and get stuck in
• Works in a collaborative way that promotes partnership, teamwork and trust
• Decisive, organised and efficient• Great attention to detail
• Able to listen and empathise well with client needs and your supporting team
• Positive, energetic and upbeat spirit
• Good business acumen

 

Reporting to : 

You will report into Senior Manager, Planning & Client Services

About the agency: 

Transmission is a data-driven B2B marketing agency that believes in customer obsession. We put our clients’ and their customers at the centre of everything we do. Continually testing and enhancing. Because life should be a series of amazing experiences. Experiences planned with insight, intelligence, and heart. And we’re growing. Globally. Currently we’re at over 200 members of staff, with offices in London, Munich, Warsaw, Singapore, Delhi, Sydney and San Francisco. Already a top 5 global B2B marketing agency, the fastest growing still and Sunday Times top 100 FastTrack growth business.

2. SKILLS

Account Management

Acting

Business Development

Data

Digital Marketing

Management

Market Research

Marketing

Marketing Strategy

Social Media Marketing

service oriented

point of contact

Ability to work creatively

challenging

organised

ABMS

3. KEY INFORMATION

Job Category: Advertising / Media / Marketing / Public Relations

Position Level: Executive

Minimum Years of Experience: 2 years

Employment Type: Permanent, Full Time

Minimum Qualification Level: Bachelor’s Degree or equivalent

Field of Study: Marketing

If this sounds like the role for you, we’d love to hear from you!

Transmission is an Equal Opportunities Employer. We are committed to fostering an inclusive workplace and your race, gender, sexual orientation, age, or disability have no influence on our hiring decision.

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