Client Manager

Client Services, Sydney

Working at Transmission is about making smart marketers even smarter. It’s about challenging conventional thinking and pushing creative boundaries. Beers on a Friday and cup-cake Tuesdays. It’s about pitch exhilaration, hearing clients say “wow”, and pride in your team. It’s about data-driven campaigns, storytelling, digital CX, ABM and revenue-focused results. It’s about being recognised, career progression and making a difference in everything you do. It’s about being part of us — and us getting the best out of you.

We are looking for a super ambitious, super organised Client Manager to join our lovely Client Services team to help us manage and grow three exciting and rewarding clients. Acting as the client’s day-to-day point of contact for marketing campaigns and programmes, you’ll plan, develop, manage, control and measure all aspects of project creation and delivery across planning, creative, content and digital activation to make sure great work happens.

Passionate about integrated marketing, you should always be proactive, hungry to add value strategically and creatively and have a positive can-do attitude. You should also have solid experience of working in client services teams and feel confident in communicating and coordinating campaign plans with clients, internal stakeholders and 3rd parties of all levels. And if you have B2B marketing and/or ABM experience it would be the icing on the cake!

Key responsibilities include:

• Supporting your Client Director and other members of the account team with marketing campaign/programme briefings, planning, inspiring ideas and recommendations
• Leading the day-to-day management of campaign/programme production from initial brief through to final approval and roll out. This includes coordinating with all external and internal stakeholders to provide feedback and delivering actions and activities within budget
• Maintaining timelines and project plans, providing regular updates to your team and to clients to manage expectations and achieve deadlines
• Organising, preparing and participating in client meetings, briefings and workshops, keeping detailed notes of key actions and responsibilities to update contact and status reports
• Supporting your Client Director with the creation of reverse briefs, budget estimates, timelines, client proposals, pitch responses and presentations
• Help to build and strengthen key client relationships and trusted working relationships with agency departments from creative studio and copywriters to planners and finance – anyone associated with getting the best work done

Education/and or Experience:

• Bachelor’s degree (in marketing or a related field would be ideal, but not essential)
• Solid marketing experience (either agency or client side)
Skills and Competencies:
• Natural curiosity to learn and develop your marketing career
• Strong communicator – verbal and written
• Positive, energetic and upbeat spirit
• Works in a collaborative way that promotes partnership, teamwork and trust
• Decisive, organised and efficient
• Great attention to detail
• Able to listen and empathise well with client needs and your supporting team
• Good business acumen

About the agency:

Transmission is a data-driven B2B marketing agency that believes in customer obsession. We put our clients’ and their customers at the centre of everything we do. Continually testing and enhancing. Because life should be a series of amazing experiences. Experiences planned with insight, intelligence, and heart.

And we’re growing. Globally. Currently we’re at over 100 members of staff, with offices in London, Munich, Singapore, Sydney and San Francisco. You can find out more about us at transmissionagency.com

Benefits

• Company pension scheme
• Free breakfast and office snacks
• 23 days annual leave, which increases by 1 day for every year with us (up to 25 days)
• Company away days
• Working with a vibrant team in the heart of Sydney

If this sounds like the role for you, we’d love you to get in touch.

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